Privacy Policy
CPC Heating Ltd
Effective Date: 27th June 2025
At CPC Heating Ltd (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
CPC Heating Ltd is a company registered in England and Wales, offering heating and plumbing services across the region. For data protection purposes, we are the “data controller” of your personal information.
Registered Address:
Email: info@cpcheating.co.uk
Phone: 0203 839 9828
Address: 48 Crown Road, Twickenham, TW1 3EH
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Contact Information: Name, address, telephone number, email address
Service Details: Information related to heating and plumbing services we provide, including property access details and service history
Payment Information: Billing address and limited payment details (processed securely via third-party providers)
Communications: Records of any communications you send to us (e.g., enquiries, complaints, service requests)
Website Data: IP address, browser type, location data, and cookies (if applicable)
3. How We Use Your Information
We process your personal data for the following purposes:
To provide and manage our heating and plumbing services
To communicate with you about bookings, quotes, or ongoing work
To send service reminders, invoices, and payment confirmations
To improve our services and website experience
To comply with legal obligations or protect our business interests
We only process your data where we have a legal basis to do so, such as performance of a contract, consent, legal obligation, or our legitimate interests.
4. Sharing Your Information
We do not sell your personal data. However, we may share your data with:
Service providers (e.g., IT systems, website hosting, payment processors)
Engineers and subcontractors who work on our behalf
Legal or regulatory bodies, if required to comply with law or protect rights
All third parties are required to handle your data in accordance with applicable data protection laws.
5. How We Store and Protect Your Data
We take data protection seriously and have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Your data is stored on secure systems, and only authorised personnel have access to it.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, tax, or regulatory reasons. Typically, this means we retain service records for up to 7 years.
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Object to processing or request restriction
Request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Contact Details:
Website: https://ico.org.uk
Phone: 0303 123 1113
To exercise any of these rights, please contact us at: info@cpcheating.co.uk
8. Cookies and Website Use (if applicable)
If our website uses cookies or tracking tools, we will provide a cookie banner and policy. These may collect browsing data to help improve user experience.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website and take effect immediately upon publication.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
CPC Heating Ltd
Email: info@cpcheating.co.uk
Phone: 0203 839 9828
Address: 48 Crown Road, Twickenham, TW1 3EH